Privacy policy

At JLY Healthcare, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We collect personal information when you:

  • Register for an account

  • Make a purchase or return

  • Subscribe to our newsletter or marketing updates

  • Use our Subscribe & Save service

  • Contact our customer service team

 

This information may include your:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information

  • Order history

  • Preferences and interests

  • IP address and browsing behavior


How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates and account notifications

  • Manage your subscriptions

  • Provide customer service and support

  • Improve our website, services, and user experience

  • Send marketing communications (if you opt-in)

  • Comply with legal and regulatory obligations


How We Protect Your Information

We implement a variety of industry-standard security measures to maintain the safety of your personal information. These include:

  • Secure socket layer (SSL) technology for data encryption

  • Restricted access to personal data

  • Regular security monitoring and updates


Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Email marketing platforms

  • IT and customer support vendors

All third parties are required to maintain the confidentiality of your information and use it only for the purposes specified by us.


Your Rights and Choices

You have the right to:

  • Access or update your personal information via your account dashboard

  • Unsubscribe from marketing communications at any time

  • Request deletion of your personal data (subject to legal and operational obligations)

  • Disable cookies through your browser settings


Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you on return visits

  • Store your preferences

  • Analyze site traffic and improve performance

You can manage your cookie preferences through your browser settings.

 

Regional Shipping Limitation

Please note: For certain products, we only ship within specific regions due to limited distribution rights. If your order includes such products and your shipping address falls outside the eligible region, we will notify you to make necessary adjustments or issue a refund where applicable.

 

Subscribe & Save Privacy Note

When you enroll in our Subscribe & Save program, your preferences and billing details are stored securely to manage recurring deliveries. You will receive reminder emails before each charge, and you can update or cancel your subscription via your account dashboard.


Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The latest version will always be available on our website with the “Last Updated” date.


Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at hello@jlyhealthcare.com.


Last Updated: 7-8-2025