Contact

Questions, collaborations, or just curious? Get in touch

Whether you have a question about our products, need support, or are interested in partnering with us—we’re here to help.

For Customers

Have a question about your order, subscription, or a specific product?

We’re happy to assist you with anything from delivery updates to skincare tips.

Reach us

Singapore

JLY Beautycare And Wellness Pte. Ltd.
60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051

Malaysia

JLY Healthcare Sdn. Bhd.
C4-3-5, Urbane Tower,
No 1, Jalan Dutamas 1, Solaris Dutamas,
50480 Kuala Lumpur

Operating hours

Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Send us a message

Fill up the form and we’ll get back to you as soon as possible. We aim to respond within 1–2 business days.

Stay connected with us for updates, product news, and exclusive offers.

For Business & Partnership Inquiries

Interested in becoming a reseller, distributor, or brand partner?

Frequently Asked Questions

Browse through our Frequently Asked Questions to find quick answers about orders, shipping, returns, and more. If you need further assistance, feel free to reach out to our team by clicking "Get in touch" above.

General

We are a distributor of trusted skincare, beauty, and healthcare products. We work with brand owners, resellers, and retail customers to provide high-quality wellness solutions.

Yes, all our products are 100% authentic and sourced directly from reputable brand owners and manufacturers.

Absolutely! Reach out to us for the partnership enquiries.

Orders

Simply browse our online store, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

If your order hasn’t been shipped, we may be able to help. Please contact us immediately.

Please check your spam/junk folder. If it’s not there, contact us and we’ll resend your confirmation.

Shipping & Delivery

We currently ship throughout Singapore and Malaysia. For bulk or international orders, please see the International Shipping section below.

Standard delivery takes 2–10 business days, depending on your location.

Shipping fees are calculated at checkout based on your address and order size. Free shipping may apply for orders above a certain amount.

Once your order is shipped, you’ll receive a tracking link via email.

International Shipping

At the moment, we only ship within Malaysia. We’re currently working on finalizing our international shipping rates. International shipping will be available soon—stay tuned for updates!

No, international customers are responsible for any customs duties, taxes, or import fees in their respective countries.

International delivery times vary by location but generally take 7–14 business days.

Refunds & Returns

We have a 14-day return policy, which means you have 14 days from the date of receiving your item to request a return.

To be eligible for a return:

Your item must be unused, unopened, and in the same condition that you received it, with tags and in its original packaging.
You must also provide proof of purchase or a receipt.
For orders that include free gifts or accessories, these must also be returned in their original condition.

Due to hygiene and safety reasons, certain types of items are non-returnable, including but not limited to:

Personal care and beauty products
Opened or used items
Sale items
Gift cards

We’re very sorry! Please reach out to us within 48 hours of delivery with a photo of the item and your order number. We’ll make it right.

Once we receive and inspect your returned item:

We’ll notify you if the refund is approved or rejected based on the condition and eligibility.
If approved, you will be refunded to your original payment method or offered store credit, depending on your preference.
Please allow up to 10 business days for the refund to appear in your account. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@jlyhealthcare.com.

Subscription

With our Subscribe & Save program, you can schedule automatic deliveries every 1 month or 3 months, with exclusive savings and the convenience of auto-renewal.

Yes, you can skip, pause, or cancel anytime through your account dashboard—just do it at least 48 hours before your next billing date.

Yes, you’ll receive a reminder email before each recurring charge and shipment.

Payments

We accept major credit/debit cards, online banking (FPX), e-wallets, and other secure payment options shown at checkout.

Absolutely. Our store uses industry-standard SSL encryption and trusted payment gateways to keep your information safe.

Looking for a trusted distribution partner?

Grow your brands with us

We specialize in distributing premium healthcare and skincare products across Malaysia and beyond. With a strong retail network, deep market insights, and a proven track record, we help brand owners expand their reach and grow sustainably. Let’s bring your brand to more customers—together.